Generally Reports To: Franchisee/District Manager/Director of Operations
Overview
A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants.
A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.
Responsibilities Include:
Able to perform all duties of restaurant team members and restaurant managers
Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
Understand local marketing area and competitor trends
Establish sales and service goals with franchise owners and restaurant managers
Provides great guest service and resolves issues
Lead team meetings
Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for their portfolio and develop action plans with franchise owners.
Drive a clear vision and clearly communicates to the team
Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
Recruit, hire, onboard and develop restaurant managers
Plan, monitor, appraise and review restaurant employee performance
Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
3 years previous multi-unit or similar experience in retail, restaurant or hospitality
College degree preferred
Key Competencies
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Guest focused
Ability to train and develop a team
Time management
Problem solving
Motivating others
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This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees.
Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
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