Child Support Agent II

Position Description Catawba County Social Services is committed to making living better through serving children and families with multiple and complex needs.
We are seeking a Child Support Agent II who shares our common core values: Doing what’s right: Provide the utmost Child Support Services, including establishment of paternity, medical and current support orders, enforcing child support orders, modifying orders, and establishing and enforcing Intergovernmental child support orders.
Doing what matters most: Advocating for children to receive the financial stability that they deserve and providing the best customer service to all that we serve.
Doing it together: Building relationships with all parties involved in the case as well as law enforcement, employers, attorneys and judges, internal and external county agencies, and the community to provide children the financial stability they deserve to achieve a successful future.
Doing it well: Striving for excellence in meeting all mandated standards in a fast – paced rewarding environment that ultimately seeks to provide financial stability for children, parents and caretakers.
Responsibilities Establishing/enforcing child support orders Preparing child support orders Presenting/participating in court hearings Location of absent parents and resources, investigating and gathering information Modification of child support orders Financial and accounting for child support orders/payments Regular contact with custodial and non-custodial parents, caretakers, attorneys, District Attorneys, judges, Clerk of Court, Register of Deeds, law enforcement, post employees, probation and parole officers, prison personnel and military officers.
Case recording/documentation Works independently in all areas including office management Qualifications Bachelor’s degree and 6 months of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or Associate’s degree in business administration, human resources, law enforcement or closely related degree and 2 years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or High School diploma or GED equivalent and 3 years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work ADDITIONAL REQUIREMENTS: A valid Driver’s license with a safe driving record Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures Strong conflict resolution/mediation/negotiation skills Excellent judgment and analytical skills; ability to make sound decisions Ability to think well on feet and work under pressure Detail oriented Strong communication and interpersonal skills to establish and maintain effective working relationships with a variety of people Considerable ability to interview clients, absent parents and related sources, and to investigate cases Capability to organize, analyze, and summarize case information well Basic math skills This position is considered light work; lifting up to 20 pounds.
Additional Information PREFERENCES: Prefer applicants with a background in legal work and/or court system Catawba County BenefitsAs of 7/1/2023: You will find that Catawba County has one of the best benefits packages around.
Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees' suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization.
Available benefits include:Health Care Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA).
Coverage may also be purchased for spouse, child(ren), or family.
Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care.
Coverage for the same benefits may also be purchased for spouse, child(ren) and family.
In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
Vision Care: Coverage is available, at group rates, for employee and dependents, with 2 plan options to choose from.
Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
Flexible Spending Accounts: Pre-tax accounts which can be used to pay for qualified out-of-pocket medical, dental, vision expenses.
Employee Wellness Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week.
Services provided include acute care, first aid, evaluation and care for workers' compensation injuries, pre-employment screenings, health education, and behavioral health referrals.
Services offered both in person and through telehealth.
Acute care available to employee’s children ages 5-17 regardless of health insurance coverage and for employee’s adult children (ages 18-26) or employee’s spouse if covered on the county’s health insurance.
Wellness: The County recognizes the importance of our health and well-being.
We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education and more.
Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home.
Services are provided in a private and confidential setting (in-person or virtually).
The County provides coverage for the first six visits.
Work Life Balance Annual Leave: Full-time employees earn from 10-21 days annually based on years of service.
Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
Sick Leave: Full-time employees earn one day (8 hours) of sick leave per month.
Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
Flexible work schedules.
Time off for activities that support our local schools.
Continuing educational assistance.
Discount tickets to recreational venues.
Employee appreciation days/activities.
Tax-free flexible spending account to pay for dependent care.
Financial Security Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic.
Employees contribute 6% of their salary, which is tax deferred.
After (5) years of creditable service, you become fully vested in the retirement system.
Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County).
Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter.
This lump sum payment rewards employees for their length of service to Catawba County.
The amount is based on years of service.
Life Insurance: Death benefit equal to one times employee’s annual salary with a minimum coverage amount of $25,000.
Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
Long Term Disability: Available through payroll deduction at group rates.
Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).