Processing Assistant III - Front Office

Position Description Performs clerical duties in the front office of the Alexander County Health Department.
An employee in this class will perform a variety of administrative functions in the front office.
Work involves answering phones, greeting the public, checking patients in/out, assisting with filling out proper forms, entering information into computer system, collecting payments and compiling documents for case files.
Employee will have direct public contact in the form of in-person and/or telephone.
This position works under the direct supervision of the Public Health Nursing Director.
Responsibilites Answers the telephone and transfers calls to the appropriate person and/or taking messages.
Greets and treats the public in a courteous and respectful manner.
Assists patients in making and/or changing appointments.
Corresponds with patients in regards to payments and missed appointments.
Completes financial forms, lab work forms, personal data sheets and other related forms to compile patient records.
Maintains patient records.
Maintains medical files in regards to the order in which they are filed.
Assists the Administrative Assistant III with incoming mail.
Prepares all outgoing mail for pickup which includes certified mail and courier mail.
Maintains ample supply of forms and office supplies in the front office.
Additional Job Duties Assists staff on use of general office equipment as well as servicing machines when jams occur and/or calling the company for service.
Performs other duties as requested and/or required.
Knowledge, Skills, & Abilities Knowledge of general office procedures and necessary skills for running office equipment.
Must have the ability to work closely and tactfully with the public.
Ability to communicate effectively in person and by telephone.
Must be organized and have the ability to multi-task.
Required Minimum Education / Experience High School diploma and one year of clerical experience or an equivalent combination of training and experience.
Complete all mandatory training as needed.