Customer Care Specialist I

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Duties Oversee the daily activities for the account in which they are assigned.
Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance.
Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager.
Oversee the coordination and follow up of each event scheduled or unscheduled.
Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor.
Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager.
Other duties and projects, as assigned.
Qualifications Minimum High School Diploma/GED Requires strong communication and customer service skills Excellent skills to work effectively with teams throughout the organization Knowledge in Microsoft Office Suite.
Must be a good team player and able to handle multiple projects with high volumes of events.
Preferred Degree in related discipline Experience in industry desired Other Requirements: Skills and Abilities Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Collaborative - Ability to work with others to find solutions.
Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.
Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.
Detail Oriented - Ability to be structured and methodical in working skills.
Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
Interpersonal - Ability to develop and maintain relationships with others.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.
We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.
What's more, we do it all with an emphasis on employee growth and happiness.
Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years.
With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
Cox is not responsible for any fees or charges associated with unsolicited resumes.