Service and Installation Coordinator

Who we are: FleetGenius, LLC, is the leading national company focused on providing total life-cycle sustainable container solutions to its customers.
On behalf of its customers, FleetGenius, manages both plastic and steel cart inventories, delivery, retrieval and repairs, as well as warranty management and end of life recycling.
FleetGenius is a paperless company, and all work actions are recorded electronically.
FleetGenius Lenoir is the metal fabrication facility that manufactures waste Units.
Job Position: Service and Installation Coordinator Job Type: Full-Time Pay: WEEKLY PAY Payrate: $48K - $55K DOE Description of work: FleetGenius is looking for a highly organized and detail-oriented Service and Installation Coordinator to keep our Service and Installation crews running smoothly and efficiently and to serve as a liaison between service technicians and customers.
This is a great opportunity to assist our teams and customers with diverse projects and provide service support.
Core Duties and Responsibilities: Main point of contact for customers for any service calls, part orders, and installation—these will come in via phone or email.
Collaborating with third-party installers, and service department supervisor to create strategic plans to deliver service, installation, and parts for customers in a timely manner.
Delegating and directing service calls to service supervisory and/or third-party service companies and monitoring the progress of current projects.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Performing administrative tasks, such as collecting work orders/field service reports and updating calendars, processing new orders.
Setting up and maintaining a service and installation calendar.
Monitoring and collecting client complaints and communicating with the service department supervisor.
Requirements: 2-4 years previous related field experience Previous service experience Strong industry and product knowledge, or willingness to learn.
Excellent leadership, communication, and customer service skills Computer literacy, good organizational skills, and be able to meet aggressive timelines.
Strong creative thinking and problem-solving skills The ability to work under pressure and handle stress.
What We Offer: We are a growing company, which means there’s a lot of room for growth and learning opportunities.
Here at FleetGenius we are committed to creating an inclusive culture where all employees feel welcomed and valued.
Paid vacation days, sick days, and holidays Benefits: Medical Insurance (Health Savings Account Option) Dental Insurance Vision Insurance Health-Care Flexible Spending Account Voluntary and Company-Paid Term Life/AD&D Insurance 401(k) Savings Plan with Company match after one-year of service Team member discount Paid holidays, vacation, and sick days Voluntary Short-term and Long-term disability Voluntary Critical Illness and Accident Insurance COVID-19 precautions: The Company is aligned with CDC Guidelines regarding COVID-19.
Work Location: 1808 Norwood St, SW, Lenoir, NC 28645