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Posted : Wednesday, May 22, 2024 05:05 AM
*Summary:*
The assistant property manager is to assist the property manager in effectively managing the assigned community.
In the property manager’s absence, the assistant manager will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager, regional property manager and the property owner.
*Essential Duties and Responsibilities*: include the following but are not limited to: *Leasing* · Greet prospects · Assist prospective applicants with application process as needed · Ensure follow-up with all resident prospects and applicants in a timely manner · Train all leasing team members as needed · Ensure leasing team and office are ready to open on time · Distribute all company and community-issued notices timely · Ensure homes are ready to move-in on agreed upon date · Execute lease renewals and follow up on lease renewal offers · Secure resident signature(s) on appropriate paperwork prior to move in, and orient new residents to the community · Assume property managers duties/authority in absence of immediate supervisor in accordance with company guidelines · Represent the company in a professional manner at all times.
*Resident Retention* · Receive all telephone calls and in person visits · Listen to resident requests, concerns, and comments · Timely and accurately submit maintenance service requests and inform maintenance of the request · Ensure all maintenance requests are completed satisfactorily by following up with the resident within 24 hours.
Close all completed request in One Site · Maintain open communication with *ALL* team members · Contribute to cleanliness and curb appeal of the community daily · Assist in planning resident functions as directed by the property manager · Enforce all company and community policies *Administrative* · Know how to effectively operate computers and the company software · Understand the lease and credit report application processes · Accept rental payments and post rents timely and accurately.
Make daily bank deposits accurately.
· Comply with all Federal, state, and company policies, procedures, and regulations · Ensure that all proper and legal documents are received, current, accurately verified and entered in the computer · Assist in lease transactions *Supervisor Responsibilities* This job has no supervisory responsibilities *Education/Experience* Position prefers a minimum two (2) years of experience in residential property management *Qualifications* To perform the job successfully, an individual should demonstrate the following competencies: · Analytical- Collects and researches data; use intuition and experience to compile data; can complete multiple tasks and deadlines · Design- Generate creative solutions; demonstrate attention to details · Problem solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Skillful in de-escalating tense situations.
· Technical Skills- Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; has attention to details · Customer Service-Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Works well under pressure · Interpersonal Skills- Focus on solving conflicts, not blaming; Maintains confidentiality · Oral Communication- Requires excellent oral communication skills; Must speak clearly and persuasively in positive and negative situations; listens and gets clarification; Responds well to questions.
Communicates information effectively · Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data accurately; Able to read and interpret written information · Teamwork- Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed · Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and upholds organization’s goals and valves and ethics · Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; works well in team environment · Strategic Thinking- Understands organizations strengths and weaknesses; Adapts strategy to changing conditions · Judgement- Displays willingness to make decisions: Exhibits sound and accurate judgments; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions · Motivation: Demonstrates persistence and overcomes obstacles; measure self against standard of excellence · Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently · Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments · Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality · Quantity- Meets productivity/expectations and standards; Completes work in a timely manner · Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly · Adaptability- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events · Attendance/Punctuality- is consistently at work and on time; Ensures work responsibilities are covered when absent · Dependability- Follows instructions; Responds to management directions, takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative- Volunteers readily; Seeks increased responsibility; Asks for and offers help when needed; Able to seek out information as needed to complete a task · Innovation- Meets challenges with resourcefulness *Language Skills* Able to read and comprehend simple instructions, short correspondence, and memos.
Able to write simple correspondence.
Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mastery of the English language is a requirement.
*Mathematical Skills* Able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.
*Reasoning Ability* Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems involving several concrete variables in standardized situations.
*Computer Skills* Must have basic computer knowledge and the ability to learn quickly.
*Physical Demands * The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use their fingers, hands, or feet.
The employee must be able to talk and hear.
The employee is required to stand; and move within the office setting and property (walk or other means such as a wheelchair); reach with hands, arms, and stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
*Mental/Emotional Demands* Must be able to work with persons who are in stressful situations due to the nature of customer service environment; Must be able to work calmly under pressure; must be able to complete multiple tasks with competing deadlines.
*Work Environment* The work environment characteristics described herein are representative of those that an employee encounters while performing the essentials of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level is a typical office environment.
The employee must be able to work cooperatively with co-workers, residents, clients, prospective clients, and the public.
The employee must be able to work in a team environment.
The employee must be able to use his/her own initiative to begin and finish work assignments without prompting for the supervisor/management.
Job Type: Full-time Pay: $20.
00 - $24.
00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Monday to Friday * Overtime Ability to Relocate: * Statesville, NC: Relocate before starting work (Required) Work Location: In person
In the property manager’s absence, the assistant manager will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager, regional property manager and the property owner.
*Essential Duties and Responsibilities*: include the following but are not limited to: *Leasing* · Greet prospects · Assist prospective applicants with application process as needed · Ensure follow-up with all resident prospects and applicants in a timely manner · Train all leasing team members as needed · Ensure leasing team and office are ready to open on time · Distribute all company and community-issued notices timely · Ensure homes are ready to move-in on agreed upon date · Execute lease renewals and follow up on lease renewal offers · Secure resident signature(s) on appropriate paperwork prior to move in, and orient new residents to the community · Assume property managers duties/authority in absence of immediate supervisor in accordance with company guidelines · Represent the company in a professional manner at all times.
*Resident Retention* · Receive all telephone calls and in person visits · Listen to resident requests, concerns, and comments · Timely and accurately submit maintenance service requests and inform maintenance of the request · Ensure all maintenance requests are completed satisfactorily by following up with the resident within 24 hours.
Close all completed request in One Site · Maintain open communication with *ALL* team members · Contribute to cleanliness and curb appeal of the community daily · Assist in planning resident functions as directed by the property manager · Enforce all company and community policies *Administrative* · Know how to effectively operate computers and the company software · Understand the lease and credit report application processes · Accept rental payments and post rents timely and accurately.
Make daily bank deposits accurately.
· Comply with all Federal, state, and company policies, procedures, and regulations · Ensure that all proper and legal documents are received, current, accurately verified and entered in the computer · Assist in lease transactions *Supervisor Responsibilities* This job has no supervisory responsibilities *Education/Experience* Position prefers a minimum two (2) years of experience in residential property management *Qualifications* To perform the job successfully, an individual should demonstrate the following competencies: · Analytical- Collects and researches data; use intuition and experience to compile data; can complete multiple tasks and deadlines · Design- Generate creative solutions; demonstrate attention to details · Problem solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Skillful in de-escalating tense situations.
· Technical Skills- Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; has attention to details · Customer Service-Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Works well under pressure · Interpersonal Skills- Focus on solving conflicts, not blaming; Maintains confidentiality · Oral Communication- Requires excellent oral communication skills; Must speak clearly and persuasively in positive and negative situations; listens and gets clarification; Responds well to questions.
Communicates information effectively · Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data accurately; Able to read and interpret written information · Teamwork- Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed · Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and upholds organization’s goals and valves and ethics · Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; works well in team environment · Strategic Thinking- Understands organizations strengths and weaknesses; Adapts strategy to changing conditions · Judgement- Displays willingness to make decisions: Exhibits sound and accurate judgments; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions · Motivation: Demonstrates persistence and overcomes obstacles; measure self against standard of excellence · Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently · Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments · Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality · Quantity- Meets productivity/expectations and standards; Completes work in a timely manner · Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly · Adaptability- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events · Attendance/Punctuality- is consistently at work and on time; Ensures work responsibilities are covered when absent · Dependability- Follows instructions; Responds to management directions, takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative- Volunteers readily; Seeks increased responsibility; Asks for and offers help when needed; Able to seek out information as needed to complete a task · Innovation- Meets challenges with resourcefulness *Language Skills* Able to read and comprehend simple instructions, short correspondence, and memos.
Able to write simple correspondence.
Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mastery of the English language is a requirement.
*Mathematical Skills* Able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.
*Reasoning Ability* Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems involving several concrete variables in standardized situations.
*Computer Skills* Must have basic computer knowledge and the ability to learn quickly.
*Physical Demands * The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use their fingers, hands, or feet.
The employee must be able to talk and hear.
The employee is required to stand; and move within the office setting and property (walk or other means such as a wheelchair); reach with hands, arms, and stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
*Mental/Emotional Demands* Must be able to work with persons who are in stressful situations due to the nature of customer service environment; Must be able to work calmly under pressure; must be able to complete multiple tasks with competing deadlines.
*Work Environment* The work environment characteristics described herein are representative of those that an employee encounters while performing the essentials of this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level is a typical office environment.
The employee must be able to work cooperatively with co-workers, residents, clients, prospective clients, and the public.
The employee must be able to work in a team environment.
The employee must be able to use his/her own initiative to begin and finish work assignments without prompting for the supervisor/management.
Job Type: Full-time Pay: $20.
00 - $24.
00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Monday to Friday * Overtime Ability to Relocate: * Statesville, NC: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : Statesville, NC
• Post ID: 9149351514
