Customer Service Representative

Responsibilities: - Provide exceptional customer service to clients via phone, and email -Answer customer inquiries and resolve issues in a timely and professional manner - - Assist with order processing/order entry, tracking, and delivery updates - -Collaborate with other team members to ensure customer satisfaction -Invoice Shipments -Assist with BOL's and scanning tickets as needed -Match and track fabric when received in Qualifications: -Previous experience in a customer service role (furniture) is a plus - Strong multitasking skills with the ability to handle multiple inquiries simultaneously - - Proficient in data entry and navigating computer systems - - Ability to work independently as well as part of a team Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Lenoir, NC 28645: Relocate before starting work (Required) Work Location: In person