*Job Overview:* We are seeking a proactive and customer-focused individual to take on the role of Service Coordinator.
In this pivotal position, you will be responsible for overseeing client outreach, follow-up, and implementing marketing strategies within our powersports service department.
The ideal candidate will possess a passion for powersports, exceptional organizational skills, and a keen eye for customer relationship management.
This is an entry-level position in the Service Department with potential for growth, training, and advancement!
*Key Responsibilities:*
*Client Outreach and Follow-up:*
* Initiate proactive outreach to clients for service appointment scheduling and updates.
* Conduct follow-up communications to ensure client satisfaction and address any post-service inquiries.
* Build and maintain strong client relationships through effective communication and personalized service.
*Marketing Strategies:*
* Develop and implement marketing initiatives to promote the powersports service department.
* Utilize various channels, including digital platforms and traditional methods, to enhance the department's visibility.
* Collaborate with the Service Manager to create engaging content and promotional materials.
*Appointment Management:*
* Efficiently schedule service appointments, coordinating with clients and service technicians.
* Prioritize appointments based on urgency and optimize the service department's workflow.
* Ensure timely communication with clients regarding service timelines and expectations.
*Documentation and Reporting:*
* Keep meticulous records of client interactions, service orders, and marketing initiatives.
* Generate reports on client engagement, and the effectiveness of marketing strategies.
* Assist in preparing documentation for Service Programs.
*Qualifications:*
* Exceptional organizational and multitasking skills with attention to detail.
* Excellent communication and interpersonal skills.
* Knowledge of powersports products, maintenance, and repair processes is a plus, but not required.
We can train the right candidate!
* Proficient in computer usage and communication platforms such as Microsoft Word and Excel, Email, and Texting.
* Ability to muti-task
*Attributes:*
* Customer-centric mindset with a commitment to delivering an outstanding client experience.
* Proactive and self-motivated with the ability to drive marketing initiatives.
* Team player with strong collaboration skills.
* Problem-solving and decision-making capabilities.
* Self-motivator
If you are passionate about powersports, possess a flair for client outreach and marketing, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity.
Join us in elevating the service experience for our clients and contributing to the growth of our powersports business.
Pay: $24200-$33,600 per year
Hours: 8:45am-6:00pm M-F & 8:45am-5:00pm Saturday
Job Type: Full-time
Pay: $24,200.
00 - $33,680.
00 per year
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work Location: In person
Whatsapp
